The following is a list of Frequently Asked Questions. If you have a question that is not answered in ths page, please call us toll free at 800.262.1126 (outside the US at 310.538.3743), or email us at:

displays@victorydisplay.com.

• How do I order?
  
  1) You can call us toll-free at 800.262.1126 or from outside the US at 310.538.3743, Monday through Friday, 8:00 AM to 4:30 PM PST.
  
  2) You can print our order form and fax it to us 24 hours a day. The fax number is listed on the order form.
  
  3) If you are in the Southern California area, you can visit our main showroom at: 19110 S. Vermont Ave. Gardena, 90248. For used fixtures, please visit our Long Beach location at: 302 South St. Long Beach, 90805.
  
  

• How does Victory Display ship product out?
  
  We ship our products via UPS or Common Carrier from our facilities in Gardena or Long Beach, CA. Some items may be shipped from regional warehouses at our discretion, or to reduce your shipping costs. Due to different points of origin, your order may not ship together, resulting in multiple freight charges. We try to ship UPS, but if size/weight is beyond UPS limits, we ship Common Carrier truck freight collect, meaning you are responsible to pay the carrier upon delivery. We can provide freight estimates, but actual charges may vary.
  
  

• How long does it take for Victory to ship my order?
  
  We usually ship the same day... if the order is sent late in the day or is very large, we will ship the next day.
  
  

• What happens if my merchandise arrives damaged?
  
  Please inspect your merchandise immediately upon receipt, and note any visible damage on the bill of lading or receipt. Victory Display is not responsible for damage in transit - it is the customer's responsibility to file damage claims. We can assist you in the claims process, if necessary. Please save all packaging for possible inspection. Shortage claims must be made within 5 days of delivery.
  
  

• What is your return policy?
  
  To return an item, you will need a written Return Authorization from Victory Display. We will not accept returns after 5 days. All authorized returns must be in the original packaging and are subject to a 15% re-stocking fee. We retain the option to refuse returns not in original packaging, or charge a 25% re-stocking fee. There are no returns of custom-made or special order (non-catalog) items. The customer will pay all freight costs to return merchandise. Customers on account will receive credit towards future purchases. All others need to request a refund.
  
  

• What type of payment do you accept?
  
  Victory accepts Visa, Mastercard, American Express and checks. Open accounts are extended to repeat customers on approved credit. Open account terms vary. We DO NOT ship COD.
  
  

• Do you have a minimum order?
  
  No. We do however, require a $25.00 minimum charge for credit card purchases.
  
  

• Do you offer store planning?
  
  We can assist you in the design and traffic flow of your store. We can supply diagrams and personalized one-on-one service.
  
  

• Can I pick-up my order at your warehouse?
  
  Yes, we are open for will calls from 8:00am to 3:30pm Monday - Friday.
  
  

• What are your hours of operation?
  
  We are open Monday thru Friday from 8:00am to 4:30pm, PST.
  
  

• Can I get personalized service if I’m not sure what I need?
  
  Yes. Our sales staff can help you through all phases of your fixture needs.